1. CANCELLATIONS

CANCELLATION AT 30 DAYS - 06 DAYS AFTER THE TRIP IS CONFIRMED

OPERATING, TICKET AND TRAIN EXPENSES
  • If a cancellation request is received 30 days before your trip or 05 days or more after confirmation is sent, it will be subject to a penalty for operating expenses of US $ 45.00 per person.
  • The income to Waynpaicchu, Machupichu mountain, Machu Picchu has a full penalty so there is no refund of these expenses, these are policies established by the Ministry of Culture.
  • Also the train tickets has an additional penalty of 15% of the original value of the ticket, these are policies established by INCA RAIL and PERU RAIL.
  • Hotel reservations are subject to the policies of the establishment itself.

CANCELLATION LESS THAN 30 DAYS - 04 DAYS AFTER THE TRIP IS CONFIRMED

OPERATING, TICKET AND TRAIN EXPENSES
  • If a cancellation request is received less than 30 days before your trip or 04 days after confirmation is sent, it will be subject to a penalty for operating expenses of US $ 45.00 per person.
  • The income to Waynpaicchu, Machupichu mountain, Machu Picchu has a full penalty so there is no refund of these expenses, these are policies established by the Ministry of Culture./li>
  • Also the train tickets has an additional penalty of 50% of the original value of the ticket, these are policies established by INCA RAIL and PERU RAIL.
  • Hotel reservations are subject to the policies of the establishment itself.

LAST MINUTE CANCELLATION - 72 HOURS.

  • If a cancellation request is received only 72 hours after your trip, you will have a 100% penalty.

INCA TRAIL SPECIAL CASE

  • In the case of cancellation of the Inca Trail service ONLY, ONCE THE SERVICE IS CONFIRMED, no refund will be granted for this service, given the characteristics of this service.

SPECIAL CASE OUT OF OUR REACH

  • In the case of cancellations: the case of natural disasters, social conflicts, emergency decrees or some event that makes it impossible to carry out a tour already scheduled. It will have a penalty of 50% of the agreed amount.

2. RETURNS

The return process also depends on third parties (Hotels - Trains – Entrance tickets - Flights)

  • In the case of TRAINS, the procedure must be done in person and the supplier companies have a time to process the claim of approx. 20 days..
  • In the case of Entrance tickets, only changes are allowed, but if a special situation arises, this process takes approx. 15 days.
  • In the case of Hotels and Flights, we must adapt to the policies of each company.
  • Returns will be made by the same means that the original payment was received.
  • In the case of credit cards and bank transfer, the process time is 15 days.

3. CHANGES OF DATE

CHANGE OF DATE TO 30 DAYS - 05 DAYS OF CONFIRMED THE TRIP

OPERATING, TICKET AND TRAIN EXPENSES
  • If a cancellation request is received 30 days before your trip or 05 days or more after confirmation is sent, it will be subject to a penalty for operating expenses of US $ 00.00 per person.
  • The income to Waynpaicchu, Machupichu mountain, Machu Picchu has a penalty of US $ 15.00 so there is no refund of these expenses, these are policies established by the Ministry of Culture.
  • Also the train tickets has an additional penalty of 5% of the original value of the ticket, these are policies established by INCA RAIL and PERU RAIL.
  • Changes of dates in Hotels are subject to the policies of the establishment itself.

CHANGE OF DATE LESS THAN 30 DAYS - 03 DAYS AFTER THE TRIP IS CONFIRMED

OPERATING, TICKET AND TRAIN EXPENSES
  • If a cancellation request is received 30 days before your trip or 05 days or more after confirmation is sent, it will be subject to a penalty for operating expenses of US $ 00.00 per person.
  • The income to Waynpaicchu, Machupichu mountain, Machu Picchu has a penalty of US $ 15.00 so there is no refund of these expenses, these are policies established by the Ministry of Culture.
  • Also the train tickets has an additional penalty of 10% of the original value of the ticket, these are policies established by INCA RAIL and PERU RAIL.
  • Changes of dates in Hotels are subject to the policies of the establishment itself.

INCA TRAIL SPECIAL CASE

  • In the case of change of date of the Inca Trail service, you can do it ON AVAILABLE BASE with a penalty of US $ 120.00 per person.

4. OF THE PRICES AND RATES

  • All prices and tour rates are expressed in US dollars.
  • Our prices may vary during festive dates: Easter, Christmas, New Year (such variation will be informed in advance by a company representative)
  • The prices and rates of the tour packages are per person, based on double occupancy in a standard room in all hotels and include services, transfers, indicated excursions, specialized guides and entrance tickets (unless different conditions are specified)
  • Prices and rates do not include extra expenses, such as: tips, airport taxes, air tickets, excess baggage or any other service not specified in the program.
  • If the personal information sent by the client to book, is incorrect or any change or update of data (passports) arises, you must immediately inform the agency by email, we will immediately proceed to update the data, these changes generate a penalty for data exchange and is established by the supplying companies. These expenses will be assumed by the client.

5. VISA, DOCUMENTATION, PERMITS AND INSURANCE

  • All clients at the time of contracting the services of CuscoPeru.com, undertake to acquire on their own account the documents and current permits necessary to carry out the activities of the itinerary normally, they must also carry such documents whose data during the excursions. shipped at time of booking.
  • All clients at the time of contracting the services of the company, agree to allow taking a copy of personal documents (Passport, ID, ID, etc.) by the company representative (The company will retain this information in a manner confidential and will use it only for accounting and administrative procedures)
  • According to the law in force in Peru, a tourist cannot stay more than 60 days in the country according to their TAM card, therefore, if the foreign client who makes the trip is in Peru for more than 60 days, they must pay the additional VAT of 18% of the total tour.

6. ITINERARIES

  • Itineraries are planned with great care, although, for operational reasons, it may be necessary to change the order of activities, or the specified route, and although such cases may be occasional, the itinerary in general should only be assumed as a basic guide.
  • The company reserves the right to make, without prior notice, modifications in the order of excursions or trips, due to weather conditions, river levels, arrival or departure time of aircraft, buses or trains or by any another relevant reason, the same ones that will guarantee your safety and the best development of your trip.
  • In the event that the activities of the itinerary suffer variations, are rescheduled at the last minute or are canceled due to flight delays, social conflicts, bad weather, blocking of roads and any other inconvenience caused by third parties, the company is not responsible for making a refund to customers.

7. DE LAS RESERVAS

  • To make a reservation, the company requires payment of 50% of the total tour by the customer using our authorized payment methods and sent by the sales agent, the other 50% of your tour must be paid in cash the first day of arrival in the city of Cusco in American dollars to the staff who assist you.
  • In order to confirm the reservation you will need to have the following information for each passenger making the trip: Full Name, Passport Number, Nationality, Age, Sex. It is recommended to report allergies, illnesses, passenger conditions, characteristics of each passenger, food preferences, etc.
  • Once the prepayment is made, our sales agent will send you an email with the confirmation of the reservation of the tourist package chosen by the client, said email is a guarantee document of your reservation, after the client receives the confirmation, you must Verify the content of the email in detail and reply to it.
  • If your reservation includes nights of accommodation, the confirmation of the hotels is subject to availability, if there is no space in the hotel specified in the email, the client will be given another of a similar category and price.
  • The company reserves the right to accept last minute reservations (24 hours before the client's arrival at the destination), in this case the company will expressly indicate the special conditions of said reservation, which will include, if applicable, special hours These conditions must be mutually agreed with the client and will be evidenced by email.